For urgent, safety-related concerns, questions about specific products, or other personal assistance, please call 1-800-845-0005.
Please do not send the following via e-mail:
- Credit card information
- New product ideas—refer to Terms and Conditions for details
- Any message without a parent’s permission, if you’re under age 18
Depending on e-mail volume, our response time may vary. Thank you for your patience and correspondence with American Girl.