Contact Us

For urgent, safety-related concerns, questions about specific products, or other personal assistance, please call 1-800-845-0005.

When sending a message, provide your e-mail address ONLY if you would like us to respond. Your e-mail address will not be used for any mass mailings nor sold or distributed to any other company. Review our PRIVACY POLICY for more information.

Please do not send the following via e-mail:

  • Credit card information
  • New product ideas—refer to Terms and Conditions for details
  • Any message without a parent’s permission, if you’re under age 18

Depending on e-mail volume, our response time may vary. Thank you for your patience and correspondence with American Girl.