American Girl dolls are meant to be played with, so now and then, they'll probably need a bit of a clean up. Check out our helpful hints for skin care in the Hair & Skin Care section to have your girl's doll looking fresh and clean in no time. You can also consult our experts at 800-845-0005 or firstname.lastname@example.org for tips.
We don't recommend regular washing of the doll's hair since it can make it frizzy and damaged. However, sometimes spills happen and her hair needs to be cleaned. If that's the case, we can help. Call one of our doll doctors at 800-845-0005 or e-mail them at email@example.com and they can walk you through the steps to make sure the hair comes out looking its best.
We're glad you asked. Doll hair needs special care to keep it looking its best. You'll want to start with the right tools because the techniques are different depending on if the doll has straight, curly, or textured hair. You can find detailed tips on brushing, misting, and styling all types of American Girl doll hair in our Hair & Skin Care section.
If your girl has a doll like Molly® or Kaya®, who has had braids for a long time, her hair will likely have waves in it when you take the braids out—just like your hair would. To lessen the wave, lightly mist her hair with water and gently brush it with a wire Doll Hairbrush from the bottom up. Although it may take a little time, the wave will gradually lessen. If you have other questions about how to care for doll hair or if your girl wants to learn some new styles, visit the Hair&Skin Care section, call our experts at 800-845-0005, or e-mail them at firstname.lastname@example.org.
Regrettably, our Doll Hospital staff is unable to replace wigs. To remove the wig would be very difficult and could result in damaging the doll's head. If there's a problem with the doll's hair and you would like to change it, her entire head must be replaced. We're happy to do that at our Doll Hospital. Download the admittance form and find out more about her stay in our Doll Hospital section. If you have any other questions about the doll wig, call 800-845-0005 or e-mail our experts at email@example.com.
Before admitting her, please call us for a consultation at 800-845-0005 or e-mail us at firstname.lastname@example.org. We'll ask you to describe what you believe caused the problem and provide any other details regarding the doll's eye. Our doll doctors can assess the situation and give you the best advice on whether she can be fixed at home or needs to be admitted to the Doll Hospital for expert care.
On American Girl dolls, the neck cord is used to secure the head to the doll's body. It's designed to remain outside of the body instead of being tucked in—or, oops, cut off—so that we can easily replace a doll's head if necessary or make other repairs. It's possible that your girl's doll will remain functional without the exposed cord, but we'd love to assess her condition. For a consultation with one of our doll doctors, call 800-845-0005 or e-mail them at email@example.com.
If her head has already come unattached, please follow these instructions:
Thread a curved needle with 18 inches of long, heavyweight string similar to a shoelace.
Insert the needle in one end of the neck seam and push it around to the other side in a circular motion. Pull the string through so the ends are even.
To tie the head back on:
Lay the doll chest-down, across your lap. Insert the head into the body face up.
Crisscross the two ends of the string, and pull the ends tightly using slow, even pressure (so the seam does not rip out) until there is no gap between the neck and body. It can be helpful to have a second person assist by keeping the tension tight.
Double or triple knot the string to secure it.
Carefully turn the doll's head back to its original position.
We're sorry her joint is loose. Before admitting her to our Doll Hospital, please call 800-845-0005 or e-mail firstname.lastname@example.org and describe the problem so we can offer our best advice regarding your particular concern. If she needs to be admitted, we'll talk you through the proper procedures or you can download the admittance form and find out more about her stay in our Doll Hospital section.
Sometimes major owies happen to American Girl dolls. Whether the dog used her as a chew toy or a little brother decided she needed a haircut, we can help. For a consultation with one of our doll doctors, call 800-845-0005 or e-mail them at email@example.com. They can tell you more about the services available at our Doll Hospital, such as replacing limbs and even giving your girl's doll a new head. You also can download the admittance form and find out more about her stay in our Doll Hospital section.
If you've tried our basic firstname.lastname@example.org. For ink stains, they can walk you through a removal process you can do at home that might work. If not, they can advise you on the proper procedure for admitting your doll to our Doll Hospital where she'll receive expert care.
At the Doll Hospital, "major surgery" services include reattachment of both head and limbs or head, limb, or body replacement. We also offer a "wellness visit" featuring skin cleaning and hair brushing. This service is included for any repair performed at the Doll Hospital. Sorry, we only treat American Girl dolls.
Due to safety concerns, if you want to admit a doll that has been contaminated in any way, please call Customer Service at 800-360-1861 to discuss your options.
Recuperation takes approximately two to three weeks, depending on volume, from the date of admission for the patient to return home. Because of the high volume of patients sent in December, we recommend that any doll who needs to be home in time for the winter holidays, be shipped to American Girl no later than the middle of November.
Each year, American Girl donates overstock and returned merchandise to Madison Children's Museum, whose volunteers prepare the products for an annual sale. Since American Girl initiated this unique partnership in 1988, the sale has raised more than $24 million. It attracts more than 5,000 shoppers per year from around the country. Call 608-256-6445 or visit Madison Children's Museum for more information.
We offer a 100% guarantee on all American Girl® merchandise. If you are not completely delighted with your purchase, please return it for an immediate exchange, credit, or refund. A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned. Just follow these simple steps to complete the return process.
Every American Girl® product is labeled with an age-grading icon to ensure your purchase is appropriate to the age of the recipient. Age-grading information is also available on our website's e-commerce product pages and in our catalogues. Age-grading is determined by which developmental stage the product is most appropriate for.
Our priority is the safety of the children who play with our toys, and American Girl has some of the most rigorous quality and safety testing in the toy industry. We monitor all of our vendors and demand testing results for all of our products to ensure that they meet or exceed US Federal Safety Requirements.
In addition, our products are continually monitored by our internal Product Integrity Group, as well as an independent monitoring program to ensure objective checks and balances to evaluate compliance to our stringent standards. If any problems are discovered, we are committed to taking prompt, responsible corrective action.
Unfortunately, we cannot legally use specific ideas or designs submitted by people outside the company. All new products are conceived and designed by an in-house design and development team. For more information about our policy, e-mail us or call 608-836-4848, x7026.
You can be certain your product is authentic if purchased at americangirl.com, in one of our retail locations, or through our catalogue. American Girl also distributes print products and small gift items through well-known, reputable booksellers and retailers nationwide. If your product was purchased elsewhere, we cannot guarantee that it is genuine.
You can buy genuine American Girl® products in a variety of convenient ways: at americangirl.com; at any of our nationwide retail locations; at our outlet store in Oshkosh, Wisconsin; and through our catalogue. You can also call 800-360-1861 to place an order. Please note that we do not sell American Girl products at our corporate headquarters location.
Like every company, American Girl is constantly revitalizing our products to best meet the needs of our customers and our business. While some items are discontinued, many other products are added to keep American Girl interesting and engaging, and to celebrate who girls are today.
The American Girl headquarters in Middleton, Wisconsin, are primarily office and warehouse facilities. We do not sell American Girl dolls or accessories, although some of our products are on display in the lobby.
However, if you visit one of our retail locations, you can explore a wide selection of our products and enjoy all of the experiences and events that we offer.
Officially called American Girl, it is an outlet store in Oshkosh, Wisconsin, that carries American Girl® magazine and high-quality overstock and seconds of American Girl® clothing, books, doll outfits, and accessories.
American Girl is located in the Outlet Shoppes at Oshkosh on US41 and Highway 44, just across the road from the EAA Air Museum at Suite A30, 3001 South Washburn Street, Oshkosh, Wisconsin 54904 (phone: 920-303-2222).
Outlet store hours: Open Monday–Saturday, 10 a.m. to 9 p.m.; and Sunday, 10 a.m. to 6 p.m. (closed Thanksgiving, Christmas, and Easter)
The outlet store accepts American Express, Discover, MasterCard, and Visa credit cards. American Girl gift certificates may be redeemed at the outlet store.
The outlet store accepts returns only on items purchased at the outlet. All refunds will be based on the price listed on the customer's receipt or the current selling price if a receipt is not available. The outlet store does not offer gift-wrapping or gift boxes.