American Girl dolls are meant to be played with, so now and then, they'll probably need a bit of a clean up. Check out our helpful hints for skin care in the Hair & Skin Care section to have your girl's doll looking fresh and clean in no time.
We don't recommend regular washing of the doll's hair since it can make it frizzy and damaged. However, sometimes spills happen and her hair needs to be cleaned. If that's the case, we can help. Call one of our doll doctors at 800-845-0005 or e-mail them at firstname.lastname@example.org and they can walk you through the steps to make sure the hair comes out looking its best.
We're glad you asked. Doll hair needs special care to keep it looking its best. You'll want to start with the right tools because the techniques are different depending on if the doll has straight, curly, or textured hair. You can find detailed tips on brushing, misting, and styling all types of American Girl doll hair in our Hair & Skin Care section.
If you girl has a doll like Molly® or Kaya®, who has had braids for a long time, her hair will likely have waves in it when you take the braids out—just like your hair would. To lessen the wave, lightly mist her hair with water and gently brush it with a wire Doll Hairbrush from the bottom up. Although it may take a little time, the wave will gradually lessen. If you have other questions about how to care for doll hair or if your girl wants to learn some new styles, visit the Hair&Skin Care section.
Whatever type of curls your doll has—wavy, curly, or very curly—we can help you restore them to their original condition! Please visit our Doll Hair How-To's for some fun videos that show you exactly what to do.
Before admitting her, please call us for a consultation at 800-845-0005 or e-mail us at email@example.com. We'll ask you to describe what you believe caused the problem and provide any other details regarding the doll's eye. Our doll doctors can assess the situation and give you the best advice on whether she can be fixed at home or needs to be admitted to the Doll Hospital for expert care.
On American Girl dolls, the neck cord is used to secure the head to the doll's body. It's designed to remain outside of the body instead of being tucked in—or, oops, cut off—so that we can easily replace a doll's head if necessary or make other repairs.
If her head has come unattached, please send your doll to the Doll Hospital for a head reattachment.
Lay the doll chest-down, across your lap. Insert the head into the body face up.
Crisscross the two ends of the string, and pull the ends tightly using slow, even pressure (so the seam does not rip out) until there is no gap between the neck and body. It can be helpful to have a second person assist by keeping the tension tight.
Double or triple knot the string to secure it.
Carefully turn the doll's head back to its original position.
Occasionally the elastic cords used to attach a doll's limbs to her torso seem too stretchy. However, this stretch, called "pliability," is necessary for the cords to last longer. Without pliability, the cords would easily fray because of the extra tension on them. If the limb seems very floppy and the limb dangles from the socket, it's definitely time to send her to the Doll Hospital for a limb reattachment!
Ouch! We're sorry to learn your dog used your doll as a chew toy, but we can help! Our expert doll doctors will be happy to replace the limbs, head, or torso on your doll. To learn more about Doll Hospital services and prices, please visit our Doll Hospital section.
A damp washcloth may help to remove lighter marks, but ink or marker stains may require more effort. For these tougher stains, please contact us at firstname.lastname@example.org and we can provide a stain removal process you can do at home that is highly successful. You also have the option of admitting your doll to the Doll Hospital for a limb or head replacement.
At the Doll Hospital, "major surgery" services include reattachment of both head and limbs or head, limb, or body replacement. We also offer a "wellness visit" featuring skin cleaning and hair brushing. This service is included for any repair performed at the Doll Hospital. Sorry, we only treat American Girl dolls.
Due to safety concerns, if you want to admit a doll that has been contaminated in any way, please call Customer Service at 800-360-1861 to discuss your options.
A Doll Hospital visit take approximately two to four weeks, depending on volume, from the date of admission for the patient to return home. Because of the high volume of patients sent in December, we recommend that any doll who needs to be home in time for the winter holidays, be shipped to American Girl no later than the middle of November.
Dolls are repaired in the order in which they are received, and they remain unopened in their shipping boxes until it is their turn to be admitted. During this waiting period, we are unable to provide a status update, but as soon as we admit your doll you will receive an email confirmation and we’ll email you again when the doll ships.
Regretfully, our Doll Hospital staff is unable to replace wigs. To ensure the wig will not come off, our doll manufacturer applies permanent glue. To remove the wig would be very difficult and could result in damaging the doll's head. If there is a problem with the hair, the entire head must be replaced.