We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right with an exchange, merchandise credit, or refund within two years of purchase. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return.
Refunds & Credit:
To return an item, please complete steps 1 & 2. To replace an item, see step 3.
We will deduct $6.95 from your refund for the use of this label. Please send your completed return form, product, and proof of purchase packed securely in a sturdy cardboard box. Remove any other addresses and barcodes from the outside of the box, affix the label to the package, and give it to any postal carrier or post office.
Please send your completed return form, product, and proof of purchase packed securely in a sturdy cardboard box through a standard carrier (such as FedEx or UPS) or insured mail to the address below. Please note the tracking number to monitor the delivery status of your return.
Sorry, we do not accept returns sent C.O.D.
Note: For your convenience, you may return or exchange your item(s) at any of our U.S. retail stores.
If you would like to replace the item(s) you are returning, place that order now and receive free standard shipping.
Rush shipping and surcharges excluded.
Please contact Customer Service 7a.m. – 10p.m. Central Time, 9a.m. – 6p.m. Central Time on weekends. Holiday hours may vary. Call 800-845-0005 or email firstname.lastname@example.org.
Or refer to our Easy Returns Frequently Asked Questions.
Please contact Customer Service 7a.m. – 10p.m. Central Time, 9a.m. – 6p.m. Central Time on weekends. Holiday hours may vary. Call 608-831-5210 or e-mail email@example.com.