We trust you are delighted with your purchase from us. If for any reason you are not, we will promptly exchange or provide a merchandise credit for any returned product. A refund is available with your original proof of purchase from American Girl. A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned.
Please note: Merchandise purchased from an American Girl retail store in the US, over the phone through our customer service department, or at americangirl.com can only be returned to a US retail store or sent to the American Girl Returns Department. Merchandise purchased from an American Girl specialty boutique in Indigo/Chapters can only be returned to Indigo/Chapters.
Shipping and processing fees are non-refundable.
To return an item, please complete steps 1& 2. To replace an item, see step 3.
We will deduct $6.95 from your refund for the use of this label. Please send your completed return form, product, and proof of purchase packed securely in a sturdy cardboard box. Remove any other addresses and barcodes from the outside of the box, affix the label to the package, and give it to any postal carrier or post office.
Please send your completed return form, product, and proof of purchase packed securely in a sturdy cardboard box through a standard carrier (such as FedEx or UPS) or insured mail to the address below. Please note the tracking number to monitor the delivery status of your return.
Sorry, we do not accept returns sent C.O.D.
Note: For your convenience, you may return or exchange your item(s) at any of our U.S. retail stores.
If you would like to replace the item(s) you are returning, place that order now and receive free standard shipping.
Rush shipping and surcharges excluded.
Please contact Customer Service 6 a.m. - midnight CT, 7 days a week (holiday and summer hours subject to change). Call 800-845-0005 or email firstname.lastname@example.org.
Or refer to our Easy Returns Frequently Asked Questions.
Please contact Customer Service 6 a.m. - midnight CT by calling 608-831-5210, or e-mail email@example.com.