The specific companies that created each of the free plug-ins can help you with questions or problems you have while installing it on your computer. Please send any technical questions and explain problems that you've had with downloads directly to the company that created the plug-in. Please note: When you click on one of the links to these support sites, you will be leaving the American Girl Web site. American Girl cannot take responsibility for the advertising content that may be included on these support sites.

An Important Note Concerning Security:

The Shockwave games at AmericanGirl.com will not load if you have set your Web browser or anti-virus software security settings to maximum or high. This setting also prevents downloading the free plug-ins discussed in this Tools section. If you have trouble downloading and are using security software or Firefox or Internet Explorer, this setting may be the problem. The security setting is easy to change, but please ask your parents before making any changes.

  • For computers with Windows operating systems, the security settings are in the browser's Internet Options file. Adding the American Girl Web site http://www.americangirl.com/fun/ to your Trusted or Permitted Sites is recommended to make sure that your computer security is not lowered overall.
  • For computers with Macintosh operating systems, you can change the security setting in the browser's Preferences file.

QuickTime by Apple
Telephone: 1-512-674-8700

Shockwave and Flash by Macromedia
Telephone: 1-800-470-7211
E-mail: customerservice@macromedia.com

JavaScript Consult the Help information for the browser you are using.
Firefox: http://support.mozilla.com/en-US/kb/JavaScript
Internet Explorer: http://support.microsoft.com

Adobe Reader by Adobe
Customer support: http://www.adobe.com/support/reader/