Just for parents

Basic System Requirements:

Windows: Internet Explorer 6, 7, or 8; Firefox 2.0+; Google Chrome
Mac: Safari 4.0+; Firefox 2.0+; Google Chrome
Monitor Resolution: Optimized for 1024 x 768 or larger
Flash version 10 and high-speed Internet required

Get set to explore Innerstar University! Enjoy a free preview to discover how your daughter can learn to be her very best! When you purchase a new My American Girl™ doll, you’ll have full access to this new online world where you and your daughter can create a doll, then enroll her right away to explore the entire campus.*

At Innerstar University™, your daughter can learn as she laughs, and expand her mind as she experiences a new world! It’s a virtual campus filled with games, awards, and activities designed to develop confidence, loyalty, pride, and more.

Just as fun is important to your daughter, safety is important to you—and us. So we’ve made sure Innerstar University is a secure place. Personal information will never be collected, used, or shared. Plus, all communication between girls is through pre-scripted e-mails.

Please see below for questions your daughter (or you) may have about Innerstar University.

*InnerstarU.com is recommended for girls 8 and up. American Girl reserves the right to modify, restrict access to, or discontinue innerstarU.com at any time, in its sole discretion, without prior notice.

Frequently Asked Questions

Account maintenance
If I make changes to “My Account” on americangirl.com, will my account at innerstarU.com also be updated?

No. For security reasons, the two sections of the American Girl Web site are not related or tied to one another.

I didn’t find the name I was looking for when I selected my student ID. Will you add more names? Can I change mine later?

The name options presented during enrollment are intended to provide a wide variety of names from which to choose—not to match the spelling or name of every girl who enrolls her doll at Innerstar University™. While we may periodically change the name choices available, existing users cannot change the student ID names selected during the initial enrollment process.

What if I forgot my student ID?

If you’ve forgotten your student ID, we can retrieve it for you. Please contact Customer Service at 800-492-1068 and have your Star Code handy. The code can be found in the Campus Guide that comes the real My American Girl™ doll.

I don’t want to enroll my new doll with a new student ID. Can I put my new doll on my other account?

Each My American Girl™ doll must be enrolled under a unique student ID. You will need a new student ID for each doll you enroll.

Can I change my student ID after I enroll?

Your student ID cannot be changed after you enroll, so please choose a student ID and online My American Girl™ doll name carefully during enrollment.

After I enroll my doll, how do I log in again?

The next time you visit, click on “enter here!” from the welcome screen, then enter the student ID and password you received when you first enrolled into the “Sign in” section of the screen.

What do I do if I can’t log in?

First, make sure you are using the correct student ID and password. Your password is case-sensitive, so include any capitalization you used when you signed up. If you have forgotten your password, click on “Forgot ID/password?” and follow the steps to get a new one.

What do I do if I forgot my password?

Here are the steps to follow:

  • Click on “Forgot your ID/password?” just below the password field in the “enter here!” section of InnerstarU.com.
  • You will be asked to enter your student ID.
  • You will then receive an e-mail from us at the parent e-mail address on file with a link to reset your password.
  • Set the new password to something more familiar to you.
How do I change my password?

If you remember your password but want to change it, visit the “Settings” area of your Yearbook and complete the “change password” section:

  • Type in your current student ID and password.
  • Click on the button labeled “Settings,” then "Change password" in your Yearbook.
  • You will see a screen that asks for your student ID, your old password, and a new password. Be sure to choose a new password that is easy for you to remember, but difficult for other people to guess.

Important: Remember to keep your password a secret!

How do I delete an online My American Girl™ doll or account and start over?

The enrollment of a My American Girl doll results in an online My American Girl doll that can’t be deleted. It is not possible for you to start over.

How do I permanently delete an online My American Girl™ doll or account?

If you no longer wish to play at Innerstar University™, feel free not to log in to the site. If you do change your mind, you are always welcome to come back. The online My American Girl doll you enrolled will be ready and waiting to play!

What happens if I forget to log out?

You will be logged out after a certain period of inactivity or when you close your browser—whichever occurs first.

Why was I automatically logged out?

There are two possible reasons you could be automatically logged out of Innerstar University™. First, if you leave your computer for 30 minutes, you will be automatically logged out. This is done so that an online My American Girl™ doll’s profile stays the same. Second, if you have a slow computer or slow Internet connection, you may get disconnected. Unfortunately if this happens in the middle of a game, we are unable to help you recover any lost Stars.

Access information
What do I get with full access to Innerstar University™?

Every My American Girl™ doll comes with full access to Innerstar University upon purchase. You receive two codes with the doll that enable you to bring her to life online so that you can explore the entire campus for an unlimited period of time.

What do I get with visitor access to Innerstar University™?

A code may be distributed through select marketing materials that allows girls to gain full access to Innerstar University for a specific, limited period of time. This is known as visitor access, and enables girls to play with an online My American Girl™ doll on campus, plus gives them the ability to save their profiles for the duration of the established promotional timeframe.

What is included with preview access to Innerstar University™?

Preview access is free and available to anyone who would like to sample Innerstar University. This access will include a choice of four online My American Girl™ dolls with limited capabilities and game play. Preview access allows you to play three games—Pom-Pom Power, Body Balance, and Help Desk Hubbub—and to visit the fitting room in Casual Closet (located in the Shopping Square) to try on outfits. Preview access also allows you to complete the first project that’s assigned when you first land in your room. You are NOT able to buy items with the Stars you earn in games, change clothes, play all the games or activities, e-mail friends, review your yearbook, or complete all the projects that a registered student is able to complete.

Do I need to renew a subscription to maintain access to Innerstar University™?

Once you’ve purchased a My American Girl™ doll, you enjoy full access to Innerstar University, and there are no annual subscription fees to maintain this access.

American Girl reserves the right to modify, restrict access to, or discontinue innerstarU.com at any time, in its sole discretion, without prior notice.

What do I do if an online My American Girl™ doll is misbehaving in Innerstar University™?

We want everyone at Innerstar University to have fun and enjoy their experience! Please report any unfriendly behavior by sending an e-mail to techservice@americangirl.com with the subject line “<insert your student ID> - Innerstar University Conduct.”

Code information
What if I lost or misplaced my Star Code?

Your Star Code is very important and should be kept in a safe place. Replacing the code may be possible with proof of purchase of a My American Girl™ doll. Please contact our technical service staff at 800-492-1068 for assistance.

What if the My American Girl™ doll I purchased didn’t come with codes?

Each My American Girl doll comes with a Campus Guide that contains a Doll Code and a Star Code, which are required for enrollment. If you didn’t receive a Campus Guide with your doll, please contact Customer Service at 800-492-1068.

My Star Code isn’t working, and I can’t click on the “Next” button. What do I do?

Make sure you are entering your Star Code correctly. It should be ten characters long and can contain both numbers and letters. Make sure you are not trying to enroll another My American Girl™ doll with a code you have already used, as you can only enroll one doll per code. If you have not used the code and you are sure it is correct, please send an techservice@americangirl.com with the subject line “Star Code Help.”

Technical information
What are the minimum system requirements for Innerstar University™?

PC

  • 2.0 GHz or higher
  • Windows OS 7/XP SP3/ Vista SP 1
  • RAM: 512MB recommended
  • Browsers: Internet Explorer 6, 7, or 8; Firefox 2.0+
  • Monitor Resolution: Optimized for 1024 x 768 or larger
  • Flash version 10 and high-speed Internet required

Mac

  • 2.0 GHz or higher
  • Mac OS X 10.4
  • RAM: 512MB recommended
  • Browsers: Safari 4.0+, Firefox 2.0+, Google Chrome
  • Monitor Resolution: Optimized for 1024 x 768 or larger
  • Flash version 10 and high-speed Internet required
I have the minimum system requirements, but I can’t connect to Innerstar University™. What do I do?

You may need to clear your cache files. Please look below for your preferred browser, then follow the instructions for how to clear your cache files.
NOTE: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Innerstar University.

Internet Explorer 6

  • At the top in the pull-down menus (File, Edit, Tools, etc.), click “Tools,” then “Internet Options.”
  • Go to the “Temporary Internet Files” section, and click “Delete Files,” then click “OK” to clear all cached pages.

Internet Explorer 7

  • From the “Tools” menu, select “Internet Options.”
  • Go to the “Browsing History” section, and click “Delete Files,” then click “Yes.”

Internet Explorer 8

  • From the “Safety” menu, check the “Temporary Internet Files & History” box.
  • Click “Delete” to clear all cached pages.

Firefox 2

  • Click “Tools.”
  • Click “Clear Recent History…”
  • Click “Clear Now.”

Google Chrome

  • Click “Tools.”
  • Click “Options.”
  • Choose the “Under the Hood” tab, and click “Clear Browsing Data.”
  • Check the boxes for what information you want to clear.
  • Click “Clear Browsing Data.”

Safari 4 for Macintosh OS X

  • From the Safari menu, click on “Empty Cache.”
  • When asked if you want to empty the cache, click “Empty.”
  • From the Safari menu, click “Preferences.”
  • From the “Security” dialogue box, click “Show Cookies” for a list of all cookies left on the computer.
  • Select “Remove All,” then “Done.”
  • Exit and re-launch the browser.
I have the minimum system requirements and I’ve cleared my cache, but I still can’t access Innerstar University™. What should I do?

If none of these solutions work, you should call your Internet Service Provider (ISP). That is the company you pay to connect to the Internet. They might be using a firewall that is blocking the ports that lead to innerstarU.com. When you call them, tell them to open up these ports for TCP outbound traffic: 80, 81.

Loading/screen issues
I get a blank screen when I click on the site. What do I do?

To run our site, you need the latest version of Adobe Flash Player. To install the latest version, go to Flash Player Download Center.

What do I do if an online My American Girl™ doll is stuck or invisible?

If an online My American Girl doll is stuck in one spot or you can’t see her at all, try jumping to another location by clicking on the “Map” button and selecting another location.

What do I do if an object on campus is frozen?

Please let us know exactly which item you are having difficulties with (describe it as best as you can) by sending an techservice@americangirl.com with the subject line “Frozen Item.”

Why does Innerstar University™ “freeze up” sometimes?

Unfortunately, sometimes there are so many girls trying to enjoy Innerstar University at the same time that our computers can become overloaded. We try to keep this to a minimum, and we are always expanding our system to keep up with the number of visitors we have!

Some things are cut off on the bottom. What do I do if I can’t see everything?

If you can’t see all the items at the bottom of your screen, try changing your monitor resolution to 1024x768. Here’s how:

Windows XP

  • Right-click on your desktop (away from any icons or open windows).
  • Select “Properties” to open your Display Properties Control Panel.
  • Click on the “Settings” tab.
  • In the middle of this panel, you will see your “Screen Resolution” slider. Slide this to the right, until you get to 1024x768 (higher resolutions are possible, but make sure that they are compatible with your monitor). Click “OK” to confirm your choice.
  • Your monitor will flicker a bit, then change to its new settings.

Windows Vista
Method 1: From the desktop

  • Right-click on your desktop (away from any icons or open windows).
  • Click “Personalize.”
  • At the bottom of the list, click “Display Settings.”
  • Use the slider bar to select your desired resolution (1024x768 or higher).
  • Click “OK” to confirm your choice.

Method 2: From Control Panel

  • Click the “Start” button.
  • Click “Control Panel.”
  • Under “Appearance and Personalization,” select “Adjust Screen Resolution.”
  • Use the slider bar to select your desired resolution (1024x768 or higher).
  • Click “OK” to confirm your choice.

Mac

  • Go to the Apple menu at the upper-left corner of the screen, and choose “System Preferences” from the drop-down menu.
  • Select “Displays.”
  • Select 1024 x 768 or a higher resolution that is compatible with your monitor.
About Innerstar University™
Is Innerstar University™ safe?

Innerstar University is safe for girls and is compliant with CARU and COPPA, which are federal guidelines designed to protect children online. American Girl does not collect or share any personal information related to the girl at any time, and girls do not have any mechanism within the world to exchange this information themselves.

How does Innerstar University™ promote learning?

Much of the content in Innerstar University is adapted from school curriculum for girls ages 8 and older.

How do I enroll at Innerstar University™?

The purchase of a My American Girl™ doll is required to enjoy full access to Innerstar University. Each doll comes with a Campus Guide that contains a Doll Code and a Star Code, which are required for enrollment. On the welcome screen of innerstarU.com, click on "enter here!”, then in the “Enroll for the first time” section, enter your codes and begin the enrollment process.

What do I get when I enroll a doll at Innerstar University™?

Each user receives 1,000 Stars, a room to decorate at the Dream Décor store located in the Shopping Square, and full access to all of the activities at Innerstar University!

How do I enroll multiple dolls at Innerstar University™?

Each My American Girl™ doll comes with a Campus Guide, which contains a unique set of codes to enroll at Innerstar University. You may enroll multiple dolls using multiple codes, but you must go through the enrollment process one at a time. You can interact with only one online My American Girl doll at a time.

How many dolls can I enroll?

There is no limit to the number of dolls you can enroll at Innerstar University™, but you need to enroll each one individually.

How often is Innerstar University™ updated?

Our goal is to keep Innerstar University fresh and entertaining. Look for frequent updates and changes.

How do I get around Innerstar University™?

Once you’ve entered Innerstar University, go to the map and click on any location to explore or play games. Or simply walk around campus and click on a street sign.

Where do I go to find out things I can do with an online My American Girl™ doll?

The best way to find out what you can do in Innerstar University™ is to look at the Innerstar University e-mail, take on a project, or just start exploring!

What is an Innerstar Guide™?

Innerstar Guides provide guidance throughout campus. There are eight unique Guides, each with an area of expertise within the world to facilitate learning, issue Awards and Medals, and guide games and projects. Guides are identified on campus by their outfits, which are not available for purchase by others.

How do I get help inside Innerstar University™?

There are lots of ways! When you enroll your doll at Innerstar University, an Innerstar Guide™ will explain everything about campus and how to start exploring. There are more Innerstar Guides on campus to offer additional help. On campus, you can also click on the blue question-mark “Help” button at the bottom right of the screen to open details about the area you are in. Plus, in each game or activity, you can look for the “How to play” button for more information.

Who should I call to get help?

If you need help with a technical issue related to Innerstar University™, please call Customer Service at 800-492-1068. Customers outside of the US should call 608-831-5210 and request to be transferred to Technical Service.

Game information
How do I play games at Innerstar University™?

You can begin any game by going to the entrance of a door that glows and clicking on the game you would like to play.

What kinds of games are there?

There are all kinds of games! Adventure games, quiz games, and games just to have fun! There’s something for everyone!

How will I know if I won? Where do I find my scores?

You can see your scores on the exit screen at the end of each game.

What are Points?

Points are scores earned in games. Check out the High-Scores Kiosk in the Star Student Center to see how you rank.

Why can’t I invite my friend to play a game?

Not all games are available for the “Invite a Friend” function. When you click on a game and there is an “Invite a Friend” button, you can invite a friend to play! If it does not have the button, it means the game cannot be played with a friend.

Can I pause a game?

Yes. Just hit the escape button and you will be asked if you want to pause or exit the game.

How can I turn off the music?

If a game has music, you can turn it off by clicking on the speaker symbol in the upper-right corner of the screen.

Why does an online My American Girl™ doll’s hairstyle and outfit change sometimes when she enters a game?

Outfits and hairstyles have been selected for what makes sense for each game’s play. Just like you’d wear different clothes for different events, the same holds true at Innerstar University™! Once you finish the game, your doll’s hairstyle and outfit will change back to what she was wearing before you started.

I was on the High-Scores Kiosk. Now I’m not. What happened?

Because girls are always achieving high scores, their names are constantly being added to the “Daily High Scores” list. This means new names are always replacing old ones (the older high scores move toward the bottom of the list, and the newer ones appear at the top). When enough new high scores are added, your student ID will no longer appear. But you can get back on the list by achieving another high score!

Awards and Medals
What are Awards?

Awards are issued at intervals throughout the games. As Awards are earned, award icons will be automatically added to the Awards page of each girl’s Yearbook.

What are Medals?

Medals are awarded based on a girl’s demonstration of her own inner growth. When a girl has earned a high number of Awards, an Innerstar Guide™ will offer her a Medal Challenge—a quiz based on one of nine themes. Like Awards, any Medals earned by a girl will be automatically added to the Medals page in her Yearbook.

What games offer Awards and Medals and how do I earn them?

You can earn Awards and Medals by playing the following games:

  • Jump for Gold
  • Body Balance
  • Melody Maker
  • Bright Kites
  • Help Desk Hubbub
  • Borrow a Book
  • Pet Play
  • Dive In!
  • Pom-Pom Power
Star information
What are Stars and how do I use them?

Stars are earned when you complete levels within games. You can use Stars at the Shopping Square, where you can visit the hair salon, shop for clothing, update room décor, and more!

How do I earn more Stars and what’s my limit?

The best way to earn more Stars is to play the games more than once. There is no limit to how many Stars you can earn, so keep playing!

How can I get free Stars?

Although you do receive 1,000 Stars when you first enroll, there is no way to get free Stars. You need to play games to earn more.

Can I lend Stars to a friend?

Right now, there is not a way for you to lend Stars to a friend.

How many Stars do I earn for winning a game?

The number of Stars you earn is different for each game and also depends on how well you play. The more levels you play, the more Stars you’ll earn!

What should I do if I didn’t get my Stars?

In each game, Stars are awarded at the end of each level. Is it possible you didn’t notice that your Stars went up? The next time you play, be sure to note your Star balance before and after you play.

What if my Stars for a game aren’t recorded?

Once you are logged into a game, your turn is automatically counted, so unfortunately if you are accidentally logged out, we cannot recover your Stars. Sometimes during peak hours of use, your connection to the site can become unstable. We are constantly working to address the increasing demand so these situations won't happen often in the future.

Room information
What can I do in the room each online My American Girl™ doll gets?

You can do lots of things in her room:

  • Play with a pet – If you have a bedroom with a pet bed in it, you can go to the Shopping Square and enter Pet Palooza to pet-sit an animal. When you go back to the room, you will find that pet next to the bookshelf. Click on the pet and play!
  • Read a book – If you go to Starlight Library and try out the Borrow A Book feature, you will find any books you check out on the bookshelf, ready to be read and enjoyed!
  • Change clothes – Visit the Shopping Square to purchase virtual clothes that will appear in your room’s closet. The online My American Girl doll can try on all of the clothes, then wear them on campus.
  • Decorate – Head over to Dream Décor at the Shopping Square and pick a style of room that fits your personality!
  • E-mail – Send a message to your friends on campus.
  • Participate in Projects – Join one of the “scavenger hunts” around Innerstar University™.
  • Review your Friend’s List – Keep track of the friends you’ve made!
  • Add to your Yearbook – Keep track of your progress on campus.
  • Give your doll a new look – Change the online My American Girl doll’s hairstyle and add accessories like hats, earrings, glasses, and braces!
How do I decorate the online My American Girl™ doll's room?

Go to the Shopping Square where the Dream Décor store is located. You can choose the style of room that matches the online My American Girl doll’s personality.

How many rooms can I have?

Each online My American Girl™ doll has one room at Innerstar University™.

How can I remove my wallpaper or floors?

The only way to remove wallpaper or floors is to get a different room at the Dream Décor store in the Shopping Square.

Shopping Square information
What’s the Shopping Square and what do I do there?

There are several stores at the Shopping Square where an online My American Girl™ doll can try on or buy items with Stars, get a new look for her bedroom, or pet-sit an animal.

I just bought something from a store, but I can’t find it. What do I do?

Go back to the online My American Girl™ doll’s room—her purchases will be waiting in the closet or on the vanity mirror!

I bought something at a store, but it didn’t show up in my room’s closet or on the vanity mirror. Can I get my Stars back?

Stars are only taken from your account when an item appears in the online My American Girl™ doll’s closet or on her vanity mirror. If you still don’t find what you’re looking for, you may have forgotten to click “I’ll take it” at the store. Or you may need to use the arrows at both ends of the closet to page through everything that is there.

Do you ever lower prices at the stores in the Shopping Square?

Occasionally a store will have a featured item that’s offered at a reduced cost.

I like some of the clothing I saw in the store. Can it be purchased for my real doll?

Some of the clothing found in the stores is available for purchase at the American Girl Web site. NOTE: You must be 18 years or older to place an order.

Yearbook information
What is a Yearbook?

The Yearbook is a record of your progress at Innerstar University™. Because a Yearbook is also about your personal growth on campus, some pages remain private only for you and aren’t shared with others.

I want my Yearbook to fill up with Awards and Medals! How can I do that?

You earn Awards and Medals for your Yearbook by playing games and taking on Medal Challenges.

Why can’t I see all of my friends’ pages?

Because a Yearbook is also about each girl’s personal growth on campus, some pages remain private and aren’t shared with others.

What’s the “Scores and Achievements” page for?

The “Scores and Achievements” page keeps track of what you’ve accomplished! You can also go to the Star Student Center and find the High-Scores Kiosk to see the daily high scores for each game in Innerstar University™.

Project information
What are Projects and how are they scheduled?

Projects are tasks or a series of tasks on campus—they’re a lot like online scavenger hunts. You can earn Stars or Objects by completing them.

How do I get a Project?

To participate in a new Project, meet with an Innerstar Guide™ who will give you one.

Can Projects be done every day?

There are several Projects available throughout Innerstar University™, but just because you find them all one day, doesn’t mean there won’t be new ones tomorrow. There are always Projects that need to be done at Innerstar University!

“Question of the Week” information
What is the “Question of the Week?”

It’s a way to show other girls on campus a little more about you—the things you like, where you’d like to visit, and more. The answer to the question is displayed on your student ID card.

Why can’t I answer more questions during the week?

We only ask you one question each week, but you can go to Starlight Library and answer as many questions as you like in the Help Desk Hubbub game!

Online My American Girl™ doll information
How do I change the look of an online My American Girl™ doll?

Once selected, you will not be able to make changes to the online My American Girl doll’s name, skin tone, hair color, eye color, or freckles (if selected). You will be able to change her glasses, braces, earrings, and hair style.

How do I change the personality of an online My American Girl™ doll?

You can change her personality and style in your Yearbook.

Friend information
How do I make friends?

If you want to make new friends in Innerstar University™ you can view someone’s student ID card when she’s walking on campus and click the “two-hand” button to invite her to be your friend. Once you’ve enrolled, you may receive “friend” invitations from others, as well. If you don’t want to be on someone’s list, you do not have to accept her invitation. If someone does not want to be on your list, please do not send another invitation. You can only invite someone to be your friend if you can currently see them on campus. If you try typing in the name of a friend that you cannot currently see on campus, you may receive a message stating “There is no one on campus by that name.”

I see someone I want to be friends with. How do I talk to her?

You can invite someone to be your friend when you click the “two-hand” button on her student ID. You can also add her name to your Friends List and wait for her to accept the request. You have to already be friends with someone before you can send them an e-mail.

How many friends can I have on my Friends List?

Currently there is no limit to the number of friends you can have on your list, but we strongly recommend keeping your list at less than 50 to more easily manage all of the communications among friends.

My friend has a heart. What does that mean?

That means she is one of your favorites!

E-mail information
How do I open an e-mail?

When you receive an alert on your “E-mail” button on the main screen, simply click on it to see a new message. Click on the message and reply to your friend! You can send as many e-mails as you want per day.

Why can’t I type what I want in my e-mail?

We want Innerstar University™ to be a safe place for girls to enjoy, so e-mail is limited to pre-written messages to prevent the sharing of personal information.