Our Promise & Guarantee

Our Promise

We promise to never stop believing in the unlimited potential in all girls. We’re dedicated to creating products, services, and experiences that help boost confidence, ignite creativity and fuel connections. It’s our job to remind the world—and all girls—just how strong, brilliant, and brave they can be.

Our Guarantee

We hope that you and your girl love your purchase from American Girl. If for any reason you don’t, we'll try to find a way to make it right- with an exchange, merchandise credit, or refund within two years of purchase. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable.