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Welcome to AG Rewards
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Create an AG Rewards
online account
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To an existing AG
Rewards account
Earn 1 point for every $1 you spend. Get $10 in rewards for every 200 points! Up to $50 every month.
Up to $50 in rewards each month
Where play and points add up to the most inspired perks around.
Birthday gift for your girl. Early access to select sales + events. Members-only surprises. Exclusive sneak peeks. Bonus benefits.
Rewards for all. Your benefits build as you earn points.
Is there a membership fee?
 
Nope! Becoming an AG Rewards member is completely free, and there are no annual fees.
Can I be a member if I don't have an e-mail address?
 
In order to send you your Reward Certificates and updates about the program, it is important for us to have your e-mail address.
What should I do if I can't find my member number?
 
You can always find your member number by logging into My Account! Or, you can look back to your AG Rewards welcome email.
How do I access my account or contact customer service?
 
Click here to access My Account. For additional assistance, you can call customer service at 800-845-0005 betwen 7 a.m. - 10 p.m. Central Time, seven days a week (holiday and seasonal hours are subject to change).
What purchases qualify for reward points?
 
All regular, sale, and clearance merchandise purchased at americangirl.com, by phone, or in American Girl retail stores qualifies for rewards points. In-store American Girl restaurant purchases also qualify for points. Sales tax, shipping charges, gift cards, and bulk sales for commercial purposes or resale are not Program-Eligible Purchases. Members can earn a maximum of 50 $10 rewards per year, totaling $500 per year. Each $10 Reward Certificate must be redeemed before it expires, and expiration dates are noted on the certificates.
Do I receive points when using a gift card?
 
Yes! Points are earned when you purchase merchandise with a gift card. Points are not earned when you purchase a gift card.
Are phone and online purchases credited to my account?
 
Yes, all Program-Eligible Purchases are credited to your account. Please have your identifying account information ready at checkout to be sure all transactions are properly credited.
What if my Reward Certificate is lost or stolen?
 
Reward Certificates can only be issued once and cannot be replaced if lost or stolen.
Can I redeem my Reward Certificates for cash?
 
No, Rewards Certificates do not have a cash value.
Will my points ever expire/disappear?
 
Keep your existing points active by making one qualifying purchase within a 12-month period. Each Reward Certificate that is earned will have an expiration date. You will need to redeem your reward within the stated time period.
Will my tier ever change or modify?
 
Yes, once you earn 350 points, you become one of our Gold Members. At 700 points, you reach the Berry tier. Once your tier is reached, you have a full 12 months to maintain that status from the date you reach a given tier. If points are not earned within that year to maintain a given tier, then your tier level will change accordingly based on the points you have earned in the given year.
Do you offer any birthday incentives?
 
If you provide your girl’s birth date, we will happily send her special birthday wishes!
Can I opt out of promotional e-mails?
 
Yes, you can always opt out of AG Rewards promotional mailings; just click the unsubscribe link at the bottom of the e-mail.
Can I use my Reward Certificates for online purchases?
 
Yes, absolutely! You can use your Reward Certificates at americangirl.com, in American Girl stores, or by phone for Program-Eligible Purchases.
If I make a purchase using a $10 Reward Certificate and return that purchase, do I get to keep my $10 Reward Certificate?
 
No, Reward Certificates cannot be reissued after usage.
I didn't have my member number during checkout. How do I get my points?
 
To add a purchase, you will need to log in to My Account and click on "Add a receipt." If you would like additional assistance, call customer service at 800-845-0005.
Terms and Conditions
 
Click here for Terms and Conditions.

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Build ID: LP_PROD_MASTER_BUILD_DEPLOY-LP_PS_1072_2017-04-25_21-14-13