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Doll Hospital services:

When you admit your American Girl doll to the Doll Hospital, she'll be carefully handled to protect her from further injury. A team of doll doctors will examine her from head to toe and decide on a treatment to fix her "injuries"--everything from hair brushing to limb tightening to major "surgery".

General repair and care
  • Head replacement
    (same features as original doll)
  • Body replacement
    (torso and limbs)
  • Eye replacement
    (same eye color as original doll)
  • Reattachment of head
  • Reattachment of limbs
    (18" American Girl dolls only)

As a part of these procedures, your doll will have her hair brushed and her skin cleaned before she's discharged. Within three weeks, she'll be on her way home with a smile on her face and special items to remember her stay, including:

  • Certificate of Good Health
  • Get Well card
  • Doll Hospital gown
    (plus a cap for Bitty Baby and socks for 18" dolls)
  • Doll Hospital ID bracelet*
    *ID Bracelet not included with Bitty Baby/ Twins for safety reasons
Certificate of Good Health
Additional Services
Wellness Visit
Ear Piercing Visit
Hearing Aid Visit
Wigless Visit
American Girl BandaidHow to Admit an American Girl Doll

If your American Girl doll needs extra care from the experts
at the Doll Hospital, follow these simple steps:

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Complete the Doll Hospital Admittance Form:
For dolls returning to US addresses

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Prepare your American Girl doll for her visit to the hospital—detailed instructions are listed on the form.

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Choose whether you want to have her ears pierced during her stay.
(18" My American Girl® dolls only)
For $14, she will have her ears pierced and get six sets of shiny studs and dangles to mix and match.

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Choose whether you want to add a hearing aid to one or both ears during her stay.
(18" My American Girl® dolls only)
For $14, our doll doctors will expertly fit her with a removable doll-sized hearing aid in one or both ears.

Answers to your doll care questions

If you have a question about how to care for your American Girl doll, you may find the answer in the list of Frequently Asked Questions, or consult a Doll Doctor by calling 800-845-0005 or e-mailing dolldoctor@americangirl.com.

American Girl dolls are meant to be played with, so now and then, they'll probably need a bit of a clean up. Check out our helpful hints for skin care in the Hair & Skin Care section to have your girl's doll looking fresh and clean in no time. You can also consult our experts at 800-845-0005 or dolldoctor@americangirl.com for tips.

If you've tried our basic skin care tips and the stains haven't budged, it may be time to call in the experts. We recommend you call one of our doll doctors at 800-845-0005 or e-mail them at dolldoctor@americangirl.com. For ink stains, they can walk you through a removal process you can do at home that might work. If not, they can advise you on the proper procedure for admitting your doll to our Doll Hospital where she'll receive expert care.

We don't recommend regular washing of the doll's hair since it can make it frizzy and damaged. However, sometimes spills happen and her hair needs to be cleaned. If that's the case, we can help. Call one of our doll doctors at 800-845-0005 or e-mail them at dolldoctor@americangirl.com and they can walk you through the steps to make sure the hair comes out looking its best.

We're glad you asked. Doll hair needs special care to keep it looking its best. You'll want to start with the right tools because the techniques are different depending on if the doll has straight, curly, or textured hair. You can find detailed tips on brushing, misting, and styling all types of American Girl doll hair in our Hair & Skin Care section.

If your girl has a doll like Molly® or Kaya®, who has had braids for a long time, her hair will likely have waves in it when you take the braids out—just like your hair would. To lessen the wave, lightly mist her hair with water and gently brush it with a wire Doll Hairbrush from the bottom up. Although it may take a little time, the wave will gradually lessen. If you have other questions about how to care for doll hair or if your girl wants to learn some new styles, visit the Hair & Skin Care section, call our experts at 800-845-0005, or e-mail them at dolldoctor@americangirl.com.

Try this technique to freshen doll curls: Separate a small section of hair and brush it smooth. Lightly mist the hair with water. Fold a curling paper, book-style, around the damp section, and slide it down to cover the ends of the hair. Place a doll-sized roller in the hair and turn it vertically. Starting at the bottom, wind the paper and the hair around the roller until it's full. Close the clasp to hold the roller in place. Repeat with as many rollers as you'd like. Fewer rollers with more hair on them will give you bigger, looser curls. Let the hair dry completely, then remove the rollers and style the hair with your fingers. Be patient—it could take overnight or even a couple of days for the hair to dry completely.

Regrettably, our Doll Hospital staff is unable to replace wigs. To remove the wig would be very difficult and could result in damaging the doll's head. If there's a problem with the doll's hair and you would like to change it, her entire head must be replaced. We're happy to do that at our Doll Hospital. Download the admittance form and find out more about her stay in our Doll Hospital section. If you have any other questions about the doll wig, call 800-845-0005 or e-mail our experts at dolldoctor@americangirl.com.

Before admitting her, please call us for a consultation at 800-845-0005 or e-mail us at dolldoctor@americangirl.com. We'll ask you to describe what you believe caused the problem and provide any other details regarding the doll's eye. Our doll doctors can assess the situation and give you the best advice on whether she can be fixed at home or needs to be admitted to the Doll Hospital for expert care.

On American Girl dolls, the neck cord is used to secure the head to the doll's body. It's designed to remain outside of the body instead of being tucked in—or, oops, cut off—so that we can easily replace a doll's head if necessary or make other repairs. It's possible that your girl's doll will remain functional without the exposed cord, but we'd love to assess her condition. For a consultation with one of our doll doctors, call 800-845-0005 or e-mail them at dolldoctor@americangirl.com. If her head has already come unattached, please follow these instructions:

• Thread a curved needle with 18 inches of long, heavyweight string similar to a shoelace.
• Insert the needle in one end of the neck seam and push it around to the other side in a circular motion. Pull the string through so the ends are even.

To tie the head back on:

• Lay the doll chest-down, across your lap. Insert the head into the body face up.
• Crisscross the two ends of the string, and pull the ends tightly using slow, even pressure (so the seam does not rip out) until there is no gap between the neck and body. It can be helpful to have a second person assist by keeping the tension tight.
• Double or triple knot the string to secure it.
• Carefully turn the doll's head back to its original position.

We're sorry her joint is loose. Before admitting her to our Doll Hospital, please call 800-845-0005 or e-mail dolldoctor@americangirl.com and describe the problem so we can offer our best advice regarding your particular concern. If she needs to be admitted, we'll talk you through the proper procedures or you can download the admittance form and find out more about her stay in our Doll Hospital section.

Sometimes major owies happen to American Girl dolls. Whether the dog used her as a chew toy or a little brother decided she needed a haircut, we can help. For a consultation with one of our doll doctors, call 800-845-0005 or e-mail them at dolldoctor@americangirl.com. They can tell you more about the services available at our Doll Hospital, such as replacing limbs and even giving your girl's doll a new head. You also can download the admittance form and find out more about her stay in our Doll Hospital section.

 
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