The companies that created each of the free plug-ins can help you with questions or problems you have while installing them on your computer. Please send any technical questions and problems you may have directly to them. Please note: When you click on the links to these support sites, you will be leaving the American Girl Web site. American Girl cannot take responsibility for the advertising content that may be included on these support sites.

An important note concerning security:

The Shockwave games at AmericanGirl.com will not load if you have set your Web browser or anti-virus software security settings to maximum or high. These settings also prevent downloading the free plug-ins discussed in this Tools section. If you have trouble downloading and are using security software or Internet Explorer 5.0 browser, AOL 5.0 browser and above, or Netscape 6.0 browser, this setting may be the problem. The security setting is easy to change, but please ask your parents before making any changes.

• For computers with Windows operating systems, the security settings are in the browser's Internet Options file.
• For computers with Macintosh operating systems, you can change the security setting in the browser's Preferences file.

QuickTime by Apple
Telephone: 1-512-674-8700

Shockwave and Flash by Macromedia
Telephone: 1-800-470-7211
E-mail: customerservice@macromedia.com

JavaScript Consult the Help information for the browser you are using.
Internet Explorer: http://support.microsoft.com
Netscape: http://help.netscape.com
AOL Technical Support (Windows version): 1-888-346-3704
AOL Technical Support (Macintosh version): 1-888-265-8007

Acrobat Reader by Adobe
Customer support: http://www.adobe.com/support/techdocs/ac76.htm