Easy online returns
We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within the last year. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return.
Refunds and credit
• A merchandise credit will be issued if the purchase cannot be verified.
• A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned.
• We reserve the right to assess the value of items returned.
• Create Your Own Dolls and Garments, dolls with ear piercing, and shipping and processing fees are non-refundable.
• Items designated as "final sale" cannot be returned.
• You may return or exchange your item(s) at any American Girl store location.
• To ship your return, please follow the steps below.
• All purchases made at the American Girl Outlet are final and may not be returned or exchanged..
• Note that we only accept returns of products purchased directly from American Girl. Please return all other products to the original place of purchase. All returns are monitored and may be limited.