Frequently asked questions

To ensure your visit can be as enjoyable as possible, we are taking all necessary safety precautions. Here’s what you need to know to help us keep everyone happy and healthy.
  • Team members are following stringent sanitizing, hand washing, and social distancing protocols.
  • We are frequently disinfecting all high-touch areas and expanding our daily housekeeping services and staffing.
  • You’ll find hand-sanitizing stations near entrances, at checkout areas, and throughout the store.
  • Store associates and guests are encouraged to stay home if they aren’t feeling well or are showing symptoms of COVID-19. Our store is always open at

Can we still visit the American Girl Salon?

Check your individual store site for American Girl Salon appointment availability.

To ensure proper social distancing in stores that offer girl ear piercing (Chicago, Columbus, Dallas, and New York), there may only be room for your girl, one adult, and our stylist in the piercing area. This could vary by location, so please check with the stylist.