Instructions for Underwear Body Exchange
Take your undressed doll with attached underwear to an American Girl store near you (for free shipping to American Girl headquarters in Middleton, WI) OR ship your undressed doll to American Girl following the instructions on the printable form.
The updated doll will be returned to you, free of charge, with a plain paper gown and the new pair of removable underwear. No other repair service will be performed as part of this offer. Please note that shipping fees to American Girl are non-refundable.
Frequently Asked Questions
Which dolls have the permanent underwear?
The 18-inch dolls that have the attached underwear include:
- Contemporary Characters: Tenney and Z
- Historical Characters: Julie, Melody, and Maryellen
- All Truly Me dolls
What does the free body exchange entail?
We will remove the entire body, including limbs, with the attached underwear and reattach a new body with separate underwear to the existing doll head.
The updated doll will be returned to you, free of charge, with a plain paper gown and the new pair of removable underwear. No other repair service will be performed as part of this offer.
Does this offer expire?
No, there is no expiration on this offer at this time.
What will the new underwear look like?
For the contemporary characters and Truly Me dolls, the separate underwear will be lilac-colored cotton briefs. BeForever characters will revert to white cotton briefs.
How long will this process take?
We will do our best to return your doll quickly, but please allow approximately 3-4 weeks for your repair.
Can I request rush shipping?
No, this service includes standard ground shipping only.
Can I send in any of my dolls to get a free body exchange?
No, this offer only applies to dolls with attached underwear that were purchased new from authorized retailers.