For more help, browse our FAQs or contact Customer Service
For arrival in time for
Hanukkah
Dates exclude backordered items
and Create Your Own dolls
Contiguous US
Standard shippingOrder by December 1 |
Faster shippingOrder by December 10 |
Canada
Standard shippingOrder by November 26 |
Faster shippingOrder by November 28 |
For arrival in time for
Hanukkah
Dates exclude backordered items
and Create Your Own dolls
Contiguous US
Standard shippingOrder by December 1 |
Faster shippingOrder by December 10 |
Canada
Standard shippingOrder by November 26 |
Faster shippingOrder by November 28 |
For arrival in time for
Christmas
Dates exclude backordered items
and Create Your Own dolls
Contiguous US
Standard shippingOrder by December 11 |
Faster shippingOrder by December 21 |
Canada
Standard shippingOrder by December 8 |
Faster shippingOrder by December 10 |
For APO/FPO/DPO locations, orders must be placed by November 28
For military orders shipped to Afghanistan/Iraq, orders must be placed by November 28
For arrival in time for
Christmas
Dates exclude backordered items
and Create Your Own dolls
Contiguous US
Standard shippingOrder by December 11 |
Faster shippingOrder by December 21 |
Canada
Standard shippingOrder by December 8 |
Faster shippingOrder by December 10 |
For APO/FPO/DPO locations, orders must be placed by November 28
For military orders shipped to Afghanistan/Iraq, orders must be placed by November 28
Hanukkah
Standard shippingOrder by November 20 |
Christmas
Standard shippingOrder by December 1 |
Create Your Own dolls
Contiguous US
Standard shippingOrder by December 1 |
Canada
Standard shippingOrder by December 1 |
Hanukkah
Standard shippingAdmit by November 7 |
Christmas
Standard shippingAdmit by November 10 |
Hanukkah
Standard shippingAdmit by November 7 |
Christmas
Standard shippingAdmit by November 10 |
Need more help?
American Girl Holiday Shipping Deadlines & Services
The holidays are a magical time, and American Girl is here to help make gift-giving simple and stress-free. To ensure your doll, accessories, or your girl’s special outfit arrive on time for Hanukkah or Christmas, review our holiday shipping deadlines, services, and policies below.
What are American Girl’s holiday shipping deadlines for 2025?
Holiday shipping deadlines vary depending on your location and the shipping method. Dates apply to ready-to-ship items only. Be sure to order by the following dates to ensure on-time arrival: For Hanukkah delivery:
• Contiguous U.S. – Standard shipping: Order by December 1; Faster shipping: Order by December 10
• Canada – Standard shipping: Order by November 26; Faster shipping: Order by November 28
For Christmas delivery:
• Contiguous U.S. – Standard shipping: Order by December 11; Faster shipping: Order by December 21
• Canada – Standard shipping: Order by December 8; Faster shipping: Order by December 10
For APO/FPO/DPO locations, all orders must be placed by November 28.
For military shipments to Afghanistan or Iraq, orders must also be placed by November 28.
When is the last day to order from American Girl to get delivery by Christmas?
The final cutoff date for Christmas delivery with faster shipping is December 21 for the contiguous U.S. For Canadian customers, the last day to order with faster shipping is December 10.
What are the cutoff dates for standard and faster holiday shipping?
• Standard shipping deadlines: December 11 (U.S.) and December 8 (Canada)
• Faster shipping deadlines: December 21 (U.S.) and December 10 (Canada)
We recommend ordering as early as possible to avoid delays due to weather or carrier volume.
Are shipping deadlines different for Create Your Own dolls?
Yes. Because Create Your Own dolls are personalized to your design choices, they require additional time. For Hanukkah 2025 delivery, orders must be placed by November 20 (U.S. and Canada). For Christmas 2025 delivery, orders must be placed by December 1(U.S. and Canada).
What are the holiday shipping deadlines for APO/FPO/DPO addresses?
Orders shipping to APO/FPO/DPO addresses must be placed by November 28.
Does American Girl ship internationally for the holidays?
No. We’re sorry, but at this time we are unable to ship orders outside of the U.S. or Canada.
Can I send holiday gifts directly to the recipient with gift wrapping?
Yes. American Girl offers gift wrap services, so you can send a doll or accessory directly to your recipient beautifully packaged and ready for the holidays.
Does American Girl offer digital gift cards for last-minute holiday gifts?
Absolutely. American Girl e-gift-cards can be purchased online and emailed directly to your recipient, making them the perfect solution for last-minute gift giving.
How can I contact customer service?
If you need assistance with an order, shipping, or product, our customer service team is here to help:
• Call: 800-845-0005 (U.S. & Canada) or 608-831-5210 (outside U.S. & Canada)
Hours: Weekdays 8 a.m.–8 p.m. CST, Weekends 9 a.m.–6 p.m. CST (holiday hours may vary)
• Write: American Girl, 612 Burton Blvd, DeForest, WI 53532
• Online: Contact us here
What is the return policy?
We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within 90 days. Unless marked "Final Sale."
Do you offer free shipping?
Yes. Standard delivery is free on all orders of $150 or more.
What are the shipping costs?
• $0–$65 → $7
• $65.01–$105 → $10
• $105.01–$149.99 → $15
• $150+ → Free standard shipping
Where can I find more information on shipping?
Additional information about shipping services and policies is available on our shipping information page.
Shop early, ship on time, and celebrate!
Ordering early ensures that your American Girl doll, accessories, or celebration-ready outfit arrives on time. Whether you’re shopping for Hanukkah, Christmas, or a special surprise, our clear holiday shipping deadlines, gift options, and customer service support make it easy to give joy this season.
