Returns - Canada
Easy online returns
We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within 90 days. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return.
Refunds and credit
- A merchandise credit will be issued if the purchase cannot be verified.
- A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned.
- We reserve the right to assess the value of items returned.
- Create Your Own Dolls and Garments, dolls with ear piercing, and shipping and processing fees are non-refundable.
- Items designated as "final sale" cannot be returned.
• You may return or exchange your item(s) at any American Girl store location.
• To ship your return, please follow the steps below.
• Note that we only accept returns of products purchased directly from American Girl. Please return all other products to the original place of purchase. All returns are monitored and may be limited.
Step 1: Complete and print a return form.
Step 2: Prepare your return by securely packing your completed return form, product(s), and proof of purchase in a sturdy cardboard box. Print a shipping label, affix it to your package, and send it via insured Canada Post.
If you prefer to create your own label, please address your package to:
Returns Processing Center
4240 Harvester RD Unit 2
Burlington, ON L7L0E8
Please allow 3 to 4 weeks to process your return.
American Girl Brands, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from American Girl Brands, LLC, you authorize Landmark Trade Services LTD., an approved customs broker in CREDITS, to act as your agent and to transact business with the CBSA to obtain release of your merchandise, account for duties and taxes, return merchandise to American Girl Brands, LLC, and electronically submit refund claims on your behalf. Under the CREDITS program, you are aware that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that you will obtain the refund directly from American Girl Brands, LLC. Further, you also authorize Landmark Trade Services LTD to forward any refund issued by the CBSA in your name so that American Girl Brands, LLC can be reimbursed.
Please contact Customer Service at 800-628-3614 (7 a.m. – 10 p.m. Central Time on weekdays; 9 a.m. – 6 p.m. on weekends; holiday hours may vary) or via email at firstname.lastname@example.org.