Skip to content

 

 

Shipping information

For shipments in the United States

Our company name is printed on all packages. On the shipping label below the ship-to address, it will say in small type, "Order from American Girl." All mail correspondence from American Girl will include our company name above the return address.

Standard shipping

Our goal is to ship your order as quickly as possible, subject to availability (we'll inform you if an item is temporarily out of stock), receipt of payment, and credit authorization.

Standard delivery is free for orders of $125 or more. Delivery estimates appear at checkout, and delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays). Use guaranteed rush shipping to ensure arrival by a specific date (see second table below for options and pricing).

In most cases, we ship to PO boxes, APOs/FPOs, US territories, Alaska, Hawaii, and Canada by First Class Priority Mail. The order may be shipped in multiple boxes.

Order total Shipping cost
Up to $40 $6
$40.01 - $80 $9
$80.01 - $124.99 $13
$125+* $0

 

 

*Everyday Free Standard Shipping with a minimum order of $125 or more. Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Rush shipping not available to Canada. Offer not valid at American Girl® Outlet, Indigo, or Chapters™ retail locations or websites. Charges for gift cards, shipping and processing, and sales tax; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Offer is subject to change at the discretion of American Girl.

Rush shipping

Rush shipping is available for most items, except to APO/FPO and American Territories. Most items can be delivered within two business days anywhere in the continental US*. Delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays). When applicable, surcharges for large or heavy items are noted following the item's price. Rush shipping on qualifying free-shipping orders (minimum $125 purchase) incur the rush surcharge only.

Rush options Shipping cost
Express (3 business days) $15
Expedited (2 business days) $25
*Please allow one additional processing day.  

 

 

For shipments to Canada

Our goal is to ship your order as quickly as possible, subject to availability (we'll inform you if an item is temporarily out of stock), receipt of payment, and credit authorization.

Delivery dates appear at checkout and are only estimates. Delivery calculation starts on the first business day after the order is placed (business days are Monday through Friday, not including holidays).

We ship to Canadian addresses via Canada Post. Shipments to Canada are also subject to Canada delivery fees (comprised of applicable duties, taxes, and brokerage fees) paid through a customs broker to allow delivery to your door. No other payment will be required to accept delivery of your order.

Order total Shipping cost
Up to $40 $10
$40.01 - $80 $13
$80.01 - $124.99 $16
$125+* $0

 

*Everyday Free Standard Shipping with a minimum order of $125 or more. Purchase total must equal or exceed the minimum order requirement to qualify. Once qualified, free shipping will automatically apply in your shopping bag at checkout. Additional charges apply for rush shipping, shipping outside of the US or Canada, and shipping large items. Rush shipping not available to Canada. Offer not valid at American Girl® Outlet, Indigo, or Chapters™ retail locations or websites. Charges for gift cards, shipping and processing, and sales tax; Doll Hair Salon; Doll Hospital; parties, dining, and food purchases; Special Events tickets; and returns, exchanges, and requests for delayed shipping are excluded, and do not count toward the qualifying dollar amount. No refunds or adjustments on previous purchases or orders in progress that have not yet shipped. We reserve the right to limit order and item quantities. Offer is subject to change at the discretion of American Girl.

For express shipping, which may reduce delivery time up to 2-3 days, add $10. If your order qualifies for free shipping, you only pay the express surcharge.

American Girl Brands, LLC is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from American Girl Brands, LLC, you authorize William L. Rutherford Ltd., an approved customs broker in CREDITS, to act as your agent and to transact business with the CBSA to obtain release of your merchandise, account for duties and taxes, return merchandise to American Girl Brands, LLC, and electronically submit refund claims on your behalf. Under the CREDITS program, you are aware that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that you will obtain the refund directly from American Girl Brands, LLC. Further, you also authorize William L. Rutherford Ltd. to forward any refund issued by the CBSA in your name so that American Girl Brands, LLC can be reimbursed.

For shipments to all other international locations

Shipping and processing rates cover the US and its possessions. For international rates, email at intlservice@americangirl.com, or from outside the U.S., call 011-608-831-5210 or fax 011-608-828-4790. Recipient of order is responsible for all taxes and duties.