Our Promise and Guarantee

We promise to never stop believing in the unlimited potential in all girls. We’re dedicated to creating products, services, and experiences that help boost confidence, ignite creativity, and fuel connections. It’s our job to remind the world—and all girls—just how strong, brilliant, and brave they can be. We hope that you and your girl love your purchase from American Girl.

If for any reason you don’t, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within the last two years. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable.

Get a helping hand from American Girl with your holiday shopping! From holiday shipping cutoffs to gift wrap, we have every detail covered. If you’re looking for ideas, our gift guide offers plenty, including gift cards, and American Girl stores are filled with many more ways to make her holiday. We also give you flexible payment options, such as Shop Pay and Apple Pay, and our customer service team is always ready to handle any questions or concerns.