The store is located at the CoolSprings Galleria, at the south end of the mall. There is ample surface-level parking.

There is no charge for parking.

The store is located at the CoolSprings Galleria, at the south end of the mall. We are located on the top floor, close to the mall entrance and near Ulta and Connors Steak House.

We accept cash, Visa, MasterCard, American Express, Discover, Apple Pay, and Samsung Mobile Pay.

We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right with an exchange, merchandise credit, or refund for purchases within 90 days. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return.

You may return or exchange your item(s) at any American Girl store location. We only accept returns of products purchased directly from American Girl, either online or at an American Girl store. Please return all other products to the original place of purchase. All returns are monitored and may be limited. A merchandise credit will be issued if the purchase cannot be verified.

A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned. We reserve the right to assess the value of items returned.

Create Your Own Dolls and Garments, dolls with ear piercing, and shipping and processing fees are non-refundable. Items designated as "final sale" cannot be returned.

American Girl will accept returns and exchanges on any item within the Janie and Jack Collection for 30 days after purchase. After 30 days, all sales are final. No returns, refunds, or exchanges.

Yes, dolls can be admitted to the store's Care Center for repairs. For more information, read our Care Center FAQs: https://www.americangirl.com/pages/faq.

The parking lot and entrance to the store are both wheelchair-accessible. All restrooms are accessible. There is also wheelchair-accessible seating in the restaurant.

Reservations are required to dine in our Bistro. If you would like to secure a time, you can make reservations on this page.

For curbside pickup, please call 877-247-5223. Choose option 2 for curbside pickup and then option 5 for the Nashville store. For pickup in store, please see an associate for assistance

There are many ways to share a day to remember at American Girl! Starting with a café visit for brunch, lunch, or teatime--we offer a menu that delights girls, including a Treat Seat for her doll. Next up is a visit to the Salon, where matching hairstyles are always available. Plus, your girl and her doll can get her ears pierced and nails done too. We also have complimentary personal shoppers that will assist with showing your girl our top gifts and special items that fit her personality. Finally, try the Styled by You experience, which allows your girl to create a personalized doll with fashions and accessories. Some of these experiences require a reservation, so we do recommend checking before visiting.