We hope that you and your girl love your purchase from American Girl. If for any reason you don't, we'll try to find a way to make it right- with an exchange, merchandise credit, or refund within two years of purchase. Be assured we'll do our very best to take care of you, but from time to time, we will not accommodate a return. Shipping and processing fees are non-refundable.
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In honor of Joss, American Girl is partnering with the Hearing Loss Association of America (HLAA) to help support education and advocacy of people with hearing loss.To get started, we've donated $25,000—and you can help too! Every $1, $5, or $10 donation helps fund HLAA's programs. To learn more about HLAA, visit hearingloss.org.