To our American Girl community,
There is no higher priority than the health and well-being of our employees and our customers. As the COVID-19 virus continues to impact us all here in the U.S. and across the globe, our Doll Hospital services will remain temporarily suspended until further notice. Please check back here for updates about when we will restart this service.
If we have already received and processed your admission, we will contact you directly with an update. If you have shipped a doll in for repairs that we haven’t processed yet or your package is currently in transit, please know it will take longer for your items to be returned to you. Should you have any questions or need support, our customer service team is available to help at 1-800-845-0005 or via email at dolldoctor@americangirl.com
Thank you for your continued understanding and support, and we look forward to reopening the Doll Hospital as soon as we can. Please continue to take care of yourselves and each other.
Stay healthy,
Your American Girl Family
Welcome to the
Bring on the exciting adventures, curious pets, and pesky little brothers! A visit to the Doll Hospital means no oops or injury will ever get in the way of the fun and discoveries ahead.
Treatment options for
every ache and accident
Refresh & Renew
Skin cleaning
Hair brushing and re-styling
Head and/or limb re-attachment
Limb tightening if necessary
Eye replacement
Care & Repair
One body part replacement
Plus: Refresh & Renew services
Advanced Care & Repair
Two or more body part replacements
Plus: Refresh & Renew services
Every American Girl doll returns home with a Certificate of Good Health, a get-well card, an ID bracelet, and a Doll Hospital gown (plus a cap for Bitty Baby™ and socks for 18-inch and WellieWishers™ dolls)—and shipping is free to and from the hospital!
Ready to admit your doll?
Start the process online:
Treatment options and prices vary by type of American Girl doll; we reserve the right to refuse repairs at any time for any reason
Extra services for an extra-special visit
Ear piercing
Available for 18” American Girl and WellieWishers™ dolls, this service also includes a set of mix-and-match studs and dangle earrings (not available for dolls with previously pierced ears)
Hearing aids
Available for 18” American Girl dolls, this service requires a permanent piercing for a removable hearing aid that will be expertly fitted to one or both ears